Frequently Asked Questions

What types of payment methods do you accept?
We accept recurring billing to your credit card and bank transfers. 

When will my credit card be charged?
As soon as your order is processed.

What about my private details?
We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fill your order. We will not sell your information to anyone.

Is delivery free?
Delivery is free for deliveries in the Greater Jakarta Area.

Where do you deliver?
We deliver nationwide to Indonesian residential and commercial addresses. We require a signature on delivery.

Do I need to be present when my order is delivered?
Your order arrives via courier. You don’t specifically need to be there but someone you trust needs to be present at the address to sign for you.

The courier broke a bottle in the package. What should I do? 
Email us and we’ll fix the problem for you. Please check your order before the courier leaves and note the broken items on the proof of delivery. We will replace them.

What happens if I receive a cooked or corked bottle? 
Our brands stand behind every bottle we sell you too. Email us at sales@cellar2door.com with a description of the bad bottle and we will replace it. Please retain the bottle so we can collect it and so that our experts can inspect it. 

How do I return a defective product? 
Email us at sales@cellar2door.com We stand behind every bottle and product. Sometimes in a batch you can have a bad bottle. If for any reason you feel the wine is not good, you need to notify us. 

How do I change my delivery address? 
Email us at sales@cellar2door.com and we will make sure that order finds you.